Welcome to the Zambia Institute of Banking and Financial Services Website.

Welcome to the official website of the Zambia Institute of Banking & Financial Services (ZIBFS). We trust that you will find the information presented here both insightful and beneficial.

Established in 1992, the ZIBFS is an independent training institute specializing in banking, financial services, and business-related courses. We leverage a robust IT infrastructure, which includes an advanced Student Management System. This system provides our members with seamless online access to a variety of services, including membership and examination registration, retrieval of examination results, payment processing, and participation in online discussion forums.

The Institute offers a diverse array of industry-relevant programmes, including the Certificate and Diploma in Banking & Finance, the Certified Credit Professional Programme, the Bank Branch Management Certification Programme, the Collections and Recoveries Certification Programme, the Customer Service Certification Programme, as well as Professional and Advanced Professional Diplomas in Banking & Financial Services. We also provide Post Graduate Certificates in Retail Banking and Risk Management. Enrollment for these programs is available throughout the year, and we encourage you to consider these dynamic and industry-aligned opportunities.

Furthermore, we offer technical and skills (CPD) training on various essential topics, including