The Zambia Institute of Banking & Financial Services (ZIBFS) is pleased to announce an intensive and practical one day Online Master Class on CALL CENTRE MANAGEMENT.                                                   

Going by the current business environment in the country and globally, where most businesses are being conducted remotely due to the Covid-19 outbreak and further encouragement from health experts urging people to stay at home, it is most likely that Call Centre staff from different sectors of the economy will be overwhelmed by the increased number of customers seeking attention to various queries or information through the call centre platform. It is therefore very critical that the individuals charged with the responsibility to handle clients on the call centre platform are imparted with special and necessary skills that will enable them to handle all clients professionally.

It is in this vein that the Zambia Institute of Banking and Financial Services will hold a one-day intensive online master class on call-Centre Management. The Institute is therefore calling upon your institution to nominate members of staff to attend this very crucial training.

Course:                  Call Centre Management
Date:                       24th September 2020
Fee:                        K 1,250 per person
Venue:                  Online (from the comfort of your office or home)
Time                       09:00hrs to 16:00hrs, with health breaks in between
Target group:       Call centre staff, receptionists, PAs and others who handle clients remotely
Attached hereto is the course outline for your review. Confirmation of participants should be sent to the Institute by 18th September 2020.

REGISTER Now. Materials and certificates of participation will be given at the end of the course.

For more information and participant booking contact on the following details:
Tel/Cell: 0211237281, 0977141342 and 0966966169
Email: marketing@zibfs.com and kanyembof@gmail.com


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